1. Overview
This Privacy Policy describes how One Reserve Investments ("One Reserve," "we," "us," or "our") collects, uses, and protects information you provide through onereserveinvestments.com (the "Site") and through our communications program. By using the Site or submitting a form, you agree to the practices described here.
2. Information We Collect
- Information you provide: name, email address, phone number, state/location, inquiry type, and any details you include in a message — collected when you submit our contact form.
- Communications consent records: whether and when you checked the SMS/communications consent box, and any subsequent opt-out (STOP) requests.
- Basic technical data: our hosting provider may log IP addresses and browser information for security and site operation. We do not run third-party advertising trackers on the Site.
3. How We Use Your Information
- To respond to your inquiry and evaluate a potential transaction or partnership.
- To send the communications you consented to — follow-up, reminder, and promotional text messages, calls, and emails, with varying frequency.
- To maintain records of consent as required by law and carrier policies.
- To operate, secure, and improve the Site.
4. Text Messaging & Mobile Information — No Third-Party Sharing
If you check the optional consent box on our contact form, One Reserve Investments will send you transactional or conversational communications via text message and phone call related to your real estate inquiry — such as property details, responses to your questions, and appointment confirmations. Checking the box is optional and is not required to submit the form or to do business with us.
Your information is secure and will not be sold or shared with third parties or affiliates for promotional purposes. Your phone number, SMS opt-in status, and consent data are used solely by One Reserve Investments to communicate with you. Information sharing with service providers is limited to the subcontractors described in Section 5 who support our ability to deliver messages (for example, an SMS delivery platform), and those providers may not use your information for any other purpose. All other categories of data sharing described in this policy exclude mobile opt-in data.
- Text messaging originator opt-in data and consent are not sold, rented, or shared with any third party or affiliate for marketing or promotional purposes.
- You may revoke SMS consent at any time by replying STOP. Reply HELP for assistance, or contact us at 412-415-6519.
- Message and data rates may apply; message frequency varies.
5. When We Share Information
We do not sell your personal information. We share it only with:
- Service providers that operate on our behalf — website hosting, form processing, email delivery, SMS delivery, and customer-relationship tools — bound to use your information only to provide those services to us.
- Transaction professionals (such as title companies or escrow officers) when needed to progress a transaction you have inquired about, and only with context appropriate to that transaction.
- Legal authorities when required by law, subpoena, or to protect our rights, safety, or property.
6. Data Retention
We retain inquiry and consent records for as long as needed to serve you, meet legal and carrier record-keeping requirements, and maintain business records. You may request deletion of your information at any time (see Section 8).
7. Security
We use commercially reasonable safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your Choices & Rights
- Texts: reply STOP to any message to opt out; reply HELP for help.
- Emails: use the unsubscribe link in any marketing email or contact us directly.
- Calls: tell us at any time that you no longer wish to receive calls.
- Access / correction / deletion: email ggaertner@onereserveinvestments.com and we will honor your request within a reasonable time, subject to legal record-keeping requirements.
9. Children's Privacy
The Site is not directed to children under 18, and we do not knowingly collect information from them.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be posted on this page.
11. Contact
Questions about privacy? Contact us at ggaertner@onereserveinvestments.com or 412-415-6519, or write to One Reserve Investments, Phoenix, Arizona.